Cancellation, Returns & Refund Policy
Cancellation, Returns & Refund Policy

  1. We may cancel an order if the Product (or promotional offer(s) involving the Product) is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into the credit card account originally used by you to pay for your purchase, depending on the period of time your financial institution require to arrange for the refund.
  2. You cannot cancel an order once a Dispatch Confirmation is issued. If you wish to seek further information or assistance, please feel free to Contact Us.
  3. You shall examine the Products immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service at Contact Us at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.
  4. Exchange of the product or refund for the product can be arranged for the following reasons:
    • If the product is obviously expired / damaged upon collection at the store / at time of delivery.
    • If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within 7 days.
    • If the product ordered is different from the item delivered.
  5. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 4 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/point redemption), after 30 working days from the approved return date.
  6. Products returned for a refund shall be refunded at the price which you had paid at the point of ordering. Products to be returned must be returned in its original packaging, unused, with all gift items (if any) together with proof of purchase (original receipt or delivery note). There will not be any refund provided if the goods/products have been used or damaged by the customer (customer should check the goods condition upon receiving). TG ECOMMERCE SDN. BHD. will also not be responsible if your shipment is lost during the return transit or incorrect dimension as the product dimension already clearly stated in the product details.
  7. For Reward Point member, in the event of a refund, all reward points received for the purchase of the refunded Products will be removed from the member account.